Return Policy: Return and Cancellation Policy – Hesed Stock **General** Hesed Stock is committed to the satisfaction of our customers and makes every effort to provide quality products and excellent service. However, if you are not satisfied with your purchase, you can return or exchange products in accordance with this policy. **Cancellation of a transaction before shipment** - An order can be canceled as long as it has not been shipped, by contacting customer service via "Contact Us" on the website or by email. - In the event of cancellation before shipment, the full amount paid for the order will be refunded, excluding clearing fees, if any. **Return of products after receipt** - Products can be returned within **14 days** from the date of receipt, provided that they are in their original packaging, intact, unused and undamaged. - The return of the product will be at the customer's expense, unless it is a manufacturing defect or a shipping error on our part. **Products that cannot be returned** - Perishable products (such as food, plants, flowers). - Disposable hygiene products that have been opened. - Products on a custom order or specially tailored to the customer. **Refund** - Refund will be made within **14 business days** from the date of receipt and inspection of the product. - Refund will be given in the same payment method used to make the transaction, minus **5% or 100 NIS** (whichever is lower), in accordance with the law. - Shipping fees will not be refunded. **Exchange of Products** - Products can be exchanged within 14 days of receipt, depending on stock availability. - In the event of an exchange, the customer must bear the additional shipping costs. **Contact** For any questions regarding returns, cancellations or exchanges, you can contact our customer service via "Contact Us" on the website or by email: chesedstock15@gmail.com